Shivendra Jha
Partner - Head of Advisory Services and International Liaison Partner (ILP)
Market conduct and consumer protection compliance in the UAE
As regulatory expectations continue to evolve across the UAE, market conduct and consumer protection have become key areas of regulatory focus for financial institutions and other regulated entities. Regulators including the Central Bank of the UAE (CBUAE), Dubai Financial Services Authority (DFSA), Financial Services Regulatory Authority (FSRA) of Abu Dhabi Global Market (ADGM) and other supervisory authorities continue to strengthen their expectations around fair customer outcomes, transparency, product governance and conduct risk.
Organisations are expected to embed customer-centric practices throughout the customer lifecycle while maintaining robust governance, effective controls and comprehensive oversight of conduct risk. Achieving compliance requires more than meeting regulatory obligations – it requires fostering a culture that promotes integrity, accountability and the fair treatment of customers.
CBUAE-approved Skilled Person reviews and compliance support
BDO is a Central Bank UAE approved Skilled Person firm for Market Conduct and Consumer Protection. BDO helps organisations assess and enhance their market conduct and consumer protection frameworks by identifying gaps, strengthening controls and implementing practical solutions aligned with regulatory expectations and industry best practices. We further support organisations through targeted training, awareness sessions and capability-building initiatives to embed a strong customer-centric culture and promote sustainable compliance across all lines of defence.
Market conduct, consumer protection and Skilled Person review services
We have developed a comprehensive range of services, including:
- Skilled Person Reviews of Market Conduct and Consumer Protection
- Regulatory Gap Assessments of Consumer Protection Regulation and Standards
- Independent Validation and Remediation Support
- Market Conduct Risk Maturity Assessment
- Consumer Protection and Market Conduct Trainings
- Quarterly and Annual Regulatory frameworks for Reporting of Periodic Market Conduct Inherent Risk and Culture Assessment
- Risk Based Submission (RBS) frameworks and Regulatory Reporting support
- Market Abuse and Insider Trading Reviews
- SME Customer Protection Regulation and Telemarketing Regulation Advisory
Why BDO UAE?
Our team brings deep knowledge of UAE regulatory requirements, supervisory expectations and industry best practices. Having been appointed by UAE regulators to undertake Skilled Person Reviews, we provide valuable insight into regulatory expectations and practical experience in supporting organisations through complex compliance challenges.
We tailor our approach to each client's regulatory environment, business model and risk profile, delivering practical solutions that strengthen governance, enhance compliance frameworks and support sustainable business outcomes.
